TERMS OF PAYMENT

Customers awaiting establishment of credit: If credit has yet to be established, payment must be made in full before an order can be shipped. Credit account customers: 1%/10 Net 30 - a discount is allowed if payment is made within 10 days of invoice date. Visa/Mastercard payments are allowed as a convenience for customers who have already established credit with us. However, these payments do not qualify for the 1% discount.

Overdue Accounts: 2% interest per month on outstanding balances over 30 days.

Past Due Accounts: Orders will not be shipped to past due accounts unless other conditions have been agreed upon.

Returned Cheques: Subject to a $25 service charge.

FRESHNESS

We guarantee the freshness of perishable products we sell for 60 days from the invoice date. Please keep this in mind when ordering; order only the amount of perishable items that you can sell during a two month period, and remember to rotate your stock. All supplements shipped will have an expiry date of more than 9 months.

We Guarantee all other products for 90 days.

PLACING ORDERS

Please remember to use product codes when ordering, to speed up processing and minimize errors. We require a minimum order of $200 unless it is a pick-up. Orders less than the minimum required may be accepted, but will be subject to a minimum $10 handling charge. Please refer to the freight policy for freight inquiries.

Prices in the catalogue do not include taxes. Applicable taxes will be charged upon purchase.

FREIGHT POLICY

Freight will be prepaid to a carrier of our choice for: Orders of $200 of more within Greater Vancouver. Orders of $200 or more within Southern Ontario (anywhere south of North Bay and Sudbury). Orders of $200 or more within Quebec. Orders of $400 or more everywhere else.

Important: Orders under the minimum required will be shipped prepaid and the freight will be charged on your invoice. Champion Juicers do not count towards the value determining free freight. However, we will be happy to ship them prepaid with your regular freight-free order.

SHIPPING

All shipping is done by common carrier. Every effort is made to ensure that your goods will reach you in good condition. We take extra care in picking/packing/weighing and checking your order for accuracy. Any missing cartons or visible damage to the cartons must be noted with the carrier at the time of delivery.

Important: Please put "Subject to Inspection" on waybill if shipment cannot be checked at time of delivery. Neither Christmas Natural Foods nor the shipping/courier company will be able to accept a credit claim for freight-related problems which have been accepted as "delivered" without notation. This gives you 5 to 7 days to call the carrier's representative should there be any damages or discrepancies in shipment.

Any discrepancies or damages in shipment must be called in to our customer service department immediately. Any delay in contacting us will invalidate your claim.

Back-Orders: Our customer service reps will call if back-orders occur. If back-orders are not required, please inform our customer service reps who will indicate "no back-orders please" on your account. 

RETURN POLICY

Problems Due to Error or Damage MUST be Reported within 3 Business Days.

If you wish to return goods for any reason, please contact your customer service rep first. Returns/Credits cannot be accepted without prior authorization from our head office. 90 Day Guarantee on new product listings. 60 Day Guarantee on new food listings. If you purchase a product that is new to your store and you cannot sell it, it can be returned to our offices for full credit, no questions asked. Products must be in saleable condition. 

The following will not be considered saleable: Faded labels, products with price stickers, damaged labels or bottles upon arrival/pickup, products marked in any form, making them unsellable, expired or soon to expire products.

Goods returned for reasons other than our error or damage are subject to a minimum 15% re-stocking charge. Customer to pay for return shipping. 

For Champion Juicer returns, they must be sent to the manufacturer only. Special order items are defined as non-stocked items and are considered Final Sales.

We do not accept returns past 6 months from the invoice date. Information Required for Credit Procedure: Original invoice number, reason for return, product code & description and quantity returned.

It is our aim to provide you with products that you feel confident in recommending to your customers. If you have a question or problem concerning the sale of one of our products, please do not hesitate to contact our office. Our customer service department will be happy to assist you.

ACCOUNTS

All Sales Programs will be VOID if Account is Not Current.

PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE although we take every effort to hold prices until the next catalogue effective date.